No physical returns

Because these are research materials whose integrity depends on unbroken cold-chain handling, we cannot accept a returned product back into inventory. Once a package leaves our control we have no way to verify how it was stored.

Defect window

If a product arrives damaged, with a broken seal, with a failed cold pack, or does not match its certificate, contact support@sunshinecompounds.com within 72 hours of delivery. Send photos of the packaging and the vial. We will replace the item or refund it in full, at your choice.

Order errors

If we shipped the wrong item, we cover the correction end to end, including return postage where we ask for the item back.

Canceling an order

An order can be canceled for a full refund any time before it ships. Once a tracking number is issued, the defect window above is what applies.

Refund timing

Refunds go back to the original payment method. We issue them as soon as a claim is approved; the time it takes to appear on your statement is set by your card network.

How to start a claim

Message us from the order in your portal so the order details come through with it, or email support@sunshinecompounds.com with the order number.